Flower Delivery North Ockendon - Returns, Refunds & Complaints
Our Fresh Flower Guarantee in North Ockendon
At Flower Delivery North Ockendon, we understand how important it is for your flowers to arrive looking stunning and vibrant. We're proud to be a trusted local florist serving households and businesses throughout North Ockendon and nearby areas. Every bouquet and floral arrangement is handled with care, ensuring outstanding quality that reflects our promise of freshness and local reliability.
Damaged-on-Arrival Policy
Although we handle each order with utmost care, we recognise that rare circumstances may lead to flowers arriving damaged. If your flowers arrive damaged or not in the condition you expected, please let us know within 24 hours of receipt. We will require a clear photo of the product, including the delivery packaging if possible, to help us quickly assess the situation and resolve it efficiently.
Freshness Window
We guarantee the freshness of our flowers for a minimum of 5 days from the date of delivery when care instructions provided are followed. Our expert florists handpick fresh blooms daily, so every order leaves our North Ockendon shop in pristine condition. If your flowers do not last for the promised period, or should you have any concerns about the vitality, please contact us promptly. We will be happy to review your case.
Refund and Replacement Options
Your satisfaction is our priority. In the unlikely event that you are dissatisfied due to damaged flowers or freshness not meeting our standard, we offer the following options:
- Replacement: We will swiftly arrange for a new bouquet or arrangement to be delivered to you, free of charge.
- Refund: Where a replacement is not suitable or is declined, we can process a full or partial refund, depending on the circumstances.
We aim to address and resolve all refund or replacement requests within 48 hours of receiving your claim and the necessary supporting information.
Complaints Process
We welcome your feedback as it helps us to improve our service. If you have a complaint regarding our products, deliveries, or any aspect of your order, please reach out to our team as soon as possible. Provide your order details and a detailed description of your concern. We endeavour to acknowledge all complaints within one working day, and our management team will work with you until a fair resolution is reached.
At Flower Delivery North Ockendon, our aim is for every customer experience to be as fresh and delightful as our flowers. Rest assured, your satisfaction is always protected by our local florist guarantee. Thank you for choosing a team dedicated to quality, personal service, and the finest fresh flowers in North Ockendon.
